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8 Ways to Enhance the Patient-Physician Relationship

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Recently, William Maples, M.D., Executive Director and Chief Experience officer for The Institute for Healthcare Excellence, and Chief Medical Officer for Professional Research Consultants, Inc. (PRC) was interviewed for an article on Getting Paid, a weblog by Kareo offering ideas, news and opinions about medical billing and practice management. “8 Ways to Enhance the Patient-Physician Relationship,” was published on March 15, 2016.

Here’s an excerpt:

“We’ve had a lot of external forces that have pushed us into the technical realm of delivering healthcare and taken us away from the cultural piece that’s so critical,” says Williams Maples, MD, executive director and chief experience officer of the Institute for Healthcare Excellence (IHE) and CMO of Professional Research Consultants. “We’ve migrated away from the practice of medicine that truly embraces the relationship between physicians and patients.”

Maples says this migration has occurred primarily because of a reimbursement system that rewards technological competencies as well as the volume of visits and/or procedures rather than the ability to create effective and meaningful relationships with patients.

“But when you do the communication work—and then you start to layer on all of the other things that help with the technical delivery of medicine and the efficiency and re-engineering—that’s when you really start to see dramatic improvements,” he says.

Exactly how can physicians improve their communication skills? Click here to read the full article. 

If your organization is interested in more information, reach out to us.

The Institute for Healthcare Excellence is a PRC company providing a collaboration of industry experts and thought leaders focused on healthcare improvement solutions to create a culture of excellence.