How to achieve patient-centered care

How to achieve patient-centered care


The aim of adopting electronic health records (EHR) systems, patient portals, mobile apps, wearable devices, even 3-D printing, is to make healthcare more efficient, but are they?  A study in the American Journal of Emergency Medicine found that emergency physicians spent 43 percent of their time entering data and only 28 percent of their time talking to patients. Pair with that, during a typical 10-hour shift, physicians click a mouse nearly 4,000 times.

William Maples, M.D., Executive Director of The Institute for Healthcare Excellence, believes there is still a deeper transformation that needs to happen, and it’s not just adopting new technology. “Technology should be a tool to facilitate the shift from patient-serving care to patient-centered care. Technology cannot and should not take the place of good physician communication. The best digital connections in the world will fail without personal connections.”

Would your organization benefit from learning more about any of these?

  1. Trends in connected healthcare
  2. How hospitals and health systems can effectively use technology and maintain superior communication
  3. How patient and physician engagement survey data can improve technology use
  4. The benefits of patient-centered healthcare (improved consumer satisfaction, increased revenue, innovation and efficiencies).

Dr. Maples also serves as Chief Medical Officer at Professional Research Consultants. He has helped improve patient and provider satisfaction scores—and medical outcomes—at leading hospitals and health systems across the country. To learn more about how to achieve compassionate connected healthcare, contact us.

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