Jennifer Krippner named Chief Experience Officer

Jennifer Krippner named Chief Experience Officer

We are proud to announce the addition of Chief Experience Officer Jennifer Krippner. As CXO for both The Institute for Healthcare Excellence and Professional Research Consultants, Inc. Jennifer offers more than 20 years of thought leadership focused on driving better performance through improvements in strategic planning, patient experience, physician development, and staff and community engagement.

What sets Jennifer apart is the same quality that separates PRC and the Institute from others in their fields: a personal commitment to helping hospitals and health systems build a culture of excellence that leads to the delivery of exceptional patient-centered care. Like PRC and The Institute for Healthcare Excellence, she is dedicated to helping hospitals and health systems provide a differentiated human experience that optimizes outcomes for patients and restores joy and purpose to caregivers. Jennifer is very much in tune with our philosophy of making connections, building relationships and individualizing services to address unique needs.

Most recently, Jennifer served as Director of Physician Development & Guest/Public Relations at Maple Grove Hospital in Maple Grove, Minnesota, just north and west of Minneapolis. While there, she led a staff-driven patient experience advisory team that developed and implemented improvement initiatives that made Maple Grove a Top 100 Truven Hospital for the past two years and earned it recognition as a Top 100 Workplace for four consecutive years. Her work on the development, deployment and continuous improvement of a nurse rounding tool drove real-time recognition and enabled meaningful advances in performance. Jennifer’s leadership of an engagement and accountability team resulted in a renewed focus on staff and physician resiliency. In addition to directing programs that integrated physicians into hospital operations and promoted investments in patient and family experience models, she contributed to work that defined and operationalized key service line initiatives that drove growth. Through patient engagement strategies, Jennifer facilitated the introduction of concierge services, innovative registration practices, and other efforts designed to make it easier for patients to cope with the stresses and concerns that often accompany hospital visits.

Previously, at Fairview Health Services in Minneapolis, WEST Health in Plymouth, Minnesota, and CentraCare Health in St. Cloud, Minnesota, Jennifer took on marketing, communication and physician relations roles that supported strategic growth initiatives and quality improvement processes. She earned a Bachelor of Arts degree in Liberal Studies at the College of St. Benedict in Saint Joseph, Minnesota.

We are confident that Jennifer will help us continue to differentiate our performance improvement services in a fast-changing marketplace by collaborating on effective and efficient ways to accelerate innovation, deepen engagement, enhance the patient experience, and improve outcomes. Adding a CXO is an important strategic decision designed to strengthen our focus on customers. Jennifer will play a key role in helping us make our clients better tomorrow than they are today.

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