08 Apr Feed-Forward
During this time of uncertainty, anxiety, and fear, it is important that we help our team members achieve peak performance in our daily work. The importance of providing information that will help our colleagues achieve their best and build on each individual’s strengths, is critical. The most impactful approach to help a team member achieve their best is calling out in the moment when they are doing things that achieve the desired outcomes -“THAT – YES – THAT”¹ moments. By being present and aware of these moments, you help your team members learn and expand their knowledge. As we navigate the COVID-19 challenge, GET OFF THE BANDWAGON and GET ON THE BUS by calling out “THAT – YES – THAT”¹ moments in small doses frequently. Change the way you provide information for your colleagues from feedback to FEED-FORWARD!
¹ Buckingham, Marcus, and Ashley Goodall. “Managing People – The Feedback Fallacy.” Harvard Business Review, 21 Feb. 2019