About Us

The Institute for Healthcare Excellence partners with healthcare organizations to nurture relational skills necessary to create a culture that embraces trust, respect, compassion, and teamwork - creating an environment where quality, safety, and efficiency can flourish. Through this work, physicians, nurses, and the caregiver team reconnect to purpose and restore joy to the practice of medicine. The result of the culture-transforming work is a restoration of humanity to medicine.

MISSION

Enhance human connection, experience of emotion at work, and culture of excellence, in order to elevate performance across all important domains in healthcare:

Quality

Safety

Cost

Patient/Family Experience

Workforce Well-being

VISION

To transform healthcare by instilling humanity into the practice of medicine.

To create safe environments for an evolutionary culture change to take place — a change that embraces human connection.

To invest in human capital to build a culture of connection. In so doing, the work delivers quality, safety, efficiency and positive patient experiences to healthcare.

TACTICS

IHE proven curricula are based on a colleague-training-colleague model that creates the safe environment needed to realize true cultural transformation. We develop and deploy a human-centered leadership and RELATIONS® for Healthcare Transformation program and supporting solutions to create a patient-centered team-based culture emulating compassion, empathy, trust, and excellence.

Leadership Team

William J Maples
William J. Maples, MD
President & CEO
Jennifer Krippner
Jennifer Krippner
Chief Experience Officer

IHE Faculty

Read Pierce
Read Pierce, MD
IHE Senior Consultant
Jamie Oberman
Jamie Oberman
MD, FACS, CAPT, MC, USN
Carrie Grant
Carrie Grant
RN, BSN, MBA
Robert Eric Dinenberg
Robert Eric Dinenberg
MD, MPH
Sandra Argenio
Sandra Argenio
MD
Linda Scaz
Linda Scaz
RN, PhD, FCN
Joseph (West) Paul
Joseph (West) Paul
MD, Ph.D.
Terri Veneziale
Terri Veneziale
MBA
Timothy Poulton
Timothy Poulton
MD
Patrick Kneeland
Patrick Kneeland
MD
Laura Bennett
Laura Bennett
MSN, ARNP, CNM
Jennifer K. Clark
Jennifer Clark
MD
Diane Colgan
Diane Colgan
MD
Bitsy 200×235
Elizabeth (Bitsy) Recupero
DO, MPH, MEd