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By: Read Pierce, M.D.Vice President of Culture Transformation and Strategy, The Institute for Healthcare Excellence The opioid epidemic in the United ...
Ponte Vedra Beach, FL, April 29, 2019 – The Institute for Healthcare Excellence (IHE), a demonstrated leader in providing integrated solutions aimed...
“A Different Approach to Listening: Building Valued Connections in Healthcare” — By Dr. Read Pierce, MD — VP of Strategy and...
Listen to Dr. William Maples, CEO and president of The Institute for Healthcare Excellence (IHE) as a podcast guest where he discussed the increasing...
By Dr. Read G. Pierce, MD – VP of Culture Transformation and Strategy, The Institute for Healthcare Excellence The grandfather of the healthcare...
By: Read Pierce, M.D. Faculty, The Institute for Healthcare Excellence Committee Member, The National Taskforce for Humanity in Healthcare Reflective ...
By: Jennifer K. Clark, M.D. Faculty, The Institute for Healthcare Excellence Faculty, University of Tulsa Institute for Health Care Delivery Sciences ...
By: William J. Maples, M.D. and Diane L. Colgan, M.D., F.A.C.S. A recent article, “Physician Burnout May Lead to Suboptimal Patient Care[1]” docum...
By William Maples M.D. Patients visit their physician/advanced practitioner when they are most vulnerable, and they need to have trust and confidence ...
By William J. Maples, M.D. and Timothy A. Poulton, M.D. If you have been in the workforce for a while, you have probably experienced a few types of le...
The feeling that “something’s got to give” is not uncommon. According to the National Taskforce for Humanity in Healthcare’s (NTH) paper showc...
The Institute for Healthcare Excellence (IHE), a demonstrated leader in providing integrated solutions aimed at humanizing healthcare is proud to be a...
What you can do to build resilience – An individual approach The feeling that “something’s got to give” is not uncommon. According to the Nati...
What organizations can do to help build well-being in healthcare As mentioned in part 1 of this series, it’s important to distinguish between what y...
The cost of physician burnout and why it’s urgent to find solutions In a Harvard Business Review article, Eric Garton highlights that burnout signal...
Taskforce releases its business case for humanity in healthcare report at the 2018 Chief Experience Officer Roundtable in San Francisco. Jacksonvi...
National Healthcare Decisions Day is April 16. As a caregiver, have you ever encountered patients and families who have thoughtfully considered advanc...
Delivering healthcare efficiently depends on trusted relationships between patients and their clinicians. As doctors, nurses and caregivers move to en...
Effective and efficient communication can help create a culture of excellence which in turn delivers value for patients, families, and fellow caregive...
See the difference mindfulness and presence can make in a therapeutic relationship. Q&A with Eric Dinenberg, MD, MPH, eric.dinenberg@xpeditionheal...
What empathy adds to your daily interactions with patients and team Empathy enables you to put yourself in your patient’s shoes. Your ability to see...
Leading Organizations to Excellence The work environment we create is built upon the moment to moment conversations with patients and with each other....
Health care providers must break through their own hidden biases to connect with patients and enhance the quality of care, writes Dr. William Maples i...
The Regional Summit is fast approaching! If you would like to lead your organization toward impactful initiatives that improve communication, enrich t...
We are proud to announce the addition of Chief Experience Officer Jennifer Krippner. As CXO for both The Institute for Healthcare Excellence and Profe...
Dr. William Maples, Chief Medical Officer for Professional Research Consultants, Inc. and leader for The Institute for Healthcare Excellence, advocate...
Faculty member Timothy Poulton, M.D., makes the case that “patient engagement is the road to improved efficiency, quality, safety and financial ...
There’s a growing movement in medicine to start thinking of patients as customers and to develop a customer satisfaction mentality in medical pr...
As the complexity of medicine increases, there is a greater need for teams to work effectively together with the patient at the center of the team to ...
The Institute for Healthcare Excellence (IHE) faculty conducted a Communication in Healthcare Train-the-Trainer session for 25 physicians and healthc...
The Institute for Healthcare Excellence recognizes Mission Health for its unwavering commitment to building a culture of excellence with a foundati...
This month, our faculty worked with the 30 physicians and leaders from the World Medical Association. We presented our Communication in Healthcare cu...
The Institute’s Communication in Healthcare The communication in healthcare curriculum is designed for physicians and allied health staff, and...
Every person and organization eventually asks themselves some form of this question, don’t they? Of course, there’s no way a blog post can...
Tired of research that’s off the shelf and off the mark? Choose Professional Research Consultants, Inc. to be your partner and create custom...
According to an article on Philly.com, “Patients with a good understanding of discharge instructions are known to be less likely to need a retu...
Most healthcare providers never receive formal training in basic communication skills. A recent article by Peter Provonost, M.D., Ph.D., FCCM, Senior ...
Recently, William Maples, M.D., Executive Director and Chief Experience officer for The Institute for Healthcare Excellence, and Chief Medical Officer...
After reading the opinion column article in the Washington Post on February 12, 2016, “The Art of Doctoring is Dying,” I felt compelled to respond...
Recently, William Maples, M.D., Executive Director and Chief Experience officer for The Institute for Healthcare Excellence, and Chief Medical Officer...
Recently, William Maples, M.D., Executive Director and Chief Experience officer for The Institute for Healthcare Excellence, and Chief Medical Officer...
RJ Salus and Chris Pratt from El Camino Hospital shared rounding best practices that improve clinical outcomes and elevate patient, family and staff e...
What is patient experience transparency and why is it important? Who’s providing provider ratings online? Presented by Noel Coleman, President, Co...
The aim of adopting electronic health records (EHR) systems, patient portals, mobile apps, wearable devices, even 3-D printing, is to make healthcare ...
There has been little to no focus on creating an actionable burnout prevention plan. By Dr. Sandra L. Argenio, MD Twitter | LinkedIn Why wouldn’...
Communication at Heart of Patient-Centered Experience By Laura Bennett, ARNP, CNM Institute for Healthcare Excellence Faculty As a patient caregiver f...
By James P. Oberman, M.D., F.A.C.S. Institute for Healthcare Excellence Faculty “Detached concern” is no longer enough; in fact, it detra...
The Institute for Healthcare Excellence (IHE), a subsidiary of Professional Research Consultants, Inc. (PRC), is proud to announce a new relati...
By Timothy Poulton, MD I enjoyed reading Chuck Lauer’s article, The Patient Experience Revolution Has Arrived, posted last week. He reflects on th...
By Dr. Sandra L. Argenio, MD In his article entitled “Rather than turn hospitals into expensive resorts, healthier patients require happier nurses,...