The signature element of The Institute is Dr. Maples’ initiative for improving teamwork, quality, safety, and, ultimately, the patient experience through effective physician and allied health communication.
Among the organizations that have adopted improvement efforts in this way are Mission Health in Asheville, North Carolina, where Dr. Maples was Senior Vice President and Chief Quality Officer, and the Mayo Clinic in Jacksonville, Florida, which achieved top national performance ratings in patient satisfaction after introducing this initiative.
The Institute’s communication initiative, which is its centerpiece, will leverage peer-to-peer communication and leadership training to empower dedicated physicians and health professionals to design experiences that enhance patient and provider satisfaction and create a culture of safety, excellence,and trust through compassion.
This initiative, as well as others in development, will help PRC meet the needs of hospitals and hospital networks by creating opportunities to effectively and collaboratively address operational and communication issues with sustainable, long-term solutions.
By training the trainers inside an organization, instead of temporarily contracting with outside professional consultants, client organizations can build these communication-based facilitation skills. It has been demonstrated that learning from colleagues helps break down barriers while increasing buy-in and alignment. This particular process helps create a culture in which physicians and staff adopt sustainable communication and team-building skills that can help them deliver higher levels of patient care.
By improving quality and safety in healthcare through clear and effective communication, organizations can create a culture of excellence rooted in trust that ensures patients, families and caregivers are treated with compassion, dignity and respect.
Learn more about how The Institute can work with your organization.