Events

Patient Experience Symposium

Human-Centered Leadership: Cultivating an Optimal Workplace Culture

Join us in person for the incredible Conference on Monday, Sept. 20th, 2021 from 8:45 a.m. – 9:45 p.m. EST. in Boston, MA

You are also invited to join us from 10:00 – 11:00 a.m. EST for an interactive presentation titled:

Practical Skills for Enhancing Human Connection and Thriving at Work

To register for the event, click below:

https://www.patientsymposium.com/pre-conference-monday

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Delivering healthcare efficiently depends on trusted relationships between patients and their clinicians. As doctors, nurses and caregivers move to enhance the experience for their patients, their first challenge is often building trust within their teams. “The foundation of trust within teams is in the relationships we...

Effective and efficient communication can help create a culture of excellence which in turn delivers value for patients, families, and fellow caregivers.  This value enhances outcomes, safety, and efficiency of care. It also helps patients go home with a plan to restore health and lessen...

See the difference mindfulness and presence can make in a therapeutic relationship. Q&A with Eric Dinenberg, MD, MPH, eric.dinenberg@xpeditionhealth.com Eric Dinenberg, MD, MPH, a member of The IHE faculty, has conducted research and training on mindfulness for physicians, allied health and patients. His interests include resiliency for...

What empathy adds to your daily interactions with patients and team Empathy enables you to put yourself in your patient’s shoes. Your ability to see and feel the situation from another person’s perspective can help you grow as a caregiver. Some are concerned that it can also...

Leading Organizations to Excellence The work environment we create is built upon the moment to moment conversations with patients and with each other. The quality of these conversations is driven by our own communications skills and by how we hold each other accountable. During this Regional Summit,...

Health care providers must break through their own hidden biases to connect with patients and enhance the quality of care, writes Dr. William Maples in Hospitals & Health Networks®, an AHA Media publication. Dr. William Maples, who leads The Institute for Healthcare Excellence and serves as PRC's...

The Regional Summit is fast approaching! If you would like to lead your organization toward impactful initiatives that improve communication, enrich the patient experience, and inspire highly reliable teams, this summit is for you! Hospitals and health systems can no longer focus solely on stripping out...

We are proud to announce the addition of Chief Experience Officer Jennifer Krippner. As CXO for both The Institute for Healthcare Excellence and Professional Research Consultants, Inc. Jennifer offers more than 20 years of thought leadership focused on driving better performance through improvements in strategic...