904-834-7408
Join us in person for the incredible Conference on Monday, Sept. 20th, 2021 from 8:45 a.m. – 9:45 p.m. EST. in Boston, MA
You are also invited to join us from 10:00 – 11:00 a.m. EST for an interactive presentation titled:
https://www.patientsymposium.com/pre-conference-monday
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There's a growing movement in medicine to start thinking of patients as customers and to develop a customer satisfaction mentality in medical practices and hospitals. William Maples, M.D., Executive Director and Chief Experience Officer for The Institute for Healthcare Excellence, gives us his input on...
As the complexity of medicine increases, there is a greater need for teams to work effectively together with the patient at the center of the team to maximize outcomes and safety. This requires a culture of trust where every member of the team feels safe...
The Institute for Healthcare Excellence (IHE) faculty conducted a Communication in Healthcare Train-the-Trainer session for 25 physicians and healthcare providers at Camp Pendleton, California on June 1-3. The course will launch the Communication in Healthcare Curriculum for Navy Medicine West. The IHE faculty was honored to...
The Institute for Healthcare Excellence recognizes Mission Health for its unwavering commitment to building a culture of excellence with a foundation of outstanding communication, teamwork, and patient-centered care. William M. Maples, M.D., Executive Director and Chief Experience Officer of The Institute for Healthcare Excellence (IHE), presented the Institute's first...
This month, our faculty worked with the 30 physicians and leaders from the World Medical Association. We presented our Communication in Healthcare curriculum and our Relationship-Centered Leadership principles. It was exciting and inspiring to see how important this work is to patient relationships colleague relationships, as...
The Institute's Communication in Healthcare The communication in healthcare curriculum is designed for physicians and allied health staff, and it's tailored to each audience to provide the most effective learning. The communication skills emphasized are identical for the physician curriculum and the allied health staff curriculum. This allows...
Every person and organization eventually asks themselves some form of this question, don't they? Of course, there's no way a blog post can tackle the existential version of this, “What's the purpose of life?” More apt for this medium is the question, "Why are we...
Tired of research that’s off the shelf and off the mark? Choose Professional Research Consultants, Inc. to be your partner and create custom research solutions designed to increase loyalty, capture market share, assess consumer engagement, analyze marketing campaigns, and identify the differentiating factors that will create...
According to an article on Philly.com, "Patients with a good understanding of discharge instructions are known to be less likely to need a return visit to the hospital." It turns out that satisfaction and quality are related, according to a new study from Cooper University Health Care. Using...
Most healthcare providers never receive formal training in basic communication skills. A recent article by Peter Provonost, M.D., Ph.D., FCCM, Senior Vice President, Patient Safety and Quality, Johns Hopkins Medicine, highlighted “The Patient Wish List” generated from patient feedback at Johns Hopkins: Let me sleep. Keep the...