There's a growing movement in medicine to start thinking of patients as customers and to develop a customer satisfaction mentality in medical practices and hospitals. William Maples, M.D., Executive Director and Chief Experience Officer for The Institute for Healthcare Excellence, gives us his input on...
Re-Imagining Your Leadership Influence
Strengthening Relationships, Enhancing Trust and Innovative Problem Solving
Join us for a Virtual Conference on Wednesday, May 19th, 2021 from 8:30 a.m. – 12:45 p.m. EST.
You are invited to participate in a half-day virtual workshop exploring essential leadership skills to help strengthen organizational
performance and create a high-reliability culture. Healthcare is founded on solid trust between patients, physicians, nurses,
support staff and organizational leadership. Trust requires ongoing nurturing of respect, psychological safety and open and honest
communication. Healthcare is also rooted in complexity with a constant flow of problems to be solved. This course will provide a unique blend of content to help healthcare leaders build trust and innovative problem-solving
skills as they refine and enrich the culture of their organization.
Join Dr. Maples and Diane Hopkins for this exciting program! To download the event flyer click on the link below:
To register for the event, click below:
Register before April 30, 2021 to receive a discounted rate of $200 for the entire Virtual Conference.
The Registration Fee will be $350 after May 1, 2021.
CME/CEU credits are available!