Events

Patient Experience Symposium

Human-Centered Leadership: Cultivating an Optimal Workplace Culture

Join us in person for the incredible Conference on Monday, Sept. 20th, 2021 from 8:45 a.m. – 9:45 p.m. EST. in Boston, MA

You are also invited to join us from 10:00 – 11:00 a.m. EST for an interactive presentation titled:

Practical Skills for Enhancing Human Connection and Thriving at Work

To register for the event, click below:

https://www.patientsymposium.com/pre-conference-monday

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Recently, William Maples, M.D., Executive Director and Chief Experience officer for The Institute for Healthcare Excellence, and Chief Medical Officer for Professional Research Consultants, Inc. (PRC) was interviewed for an article on Getting Paid, a weblog by Kareo offering ideas, news and opinions about medical billing and...

After reading the opinion column article in the Washington Post on February 12, 2016, “The Art of Doctoring is Dying,” I felt compelled to respond. At Suburban Hospital in Bethesda, Maryland we value and understand the critical importance of a sacred and healing relationship between the...

Recently, William Maples, M.D., Executive Director and Chief Experience officer for The Institute for Healthcare Excellence, and Chief Medical Officer for Professional Research Consultants, Inc. (PRC) was interviewed for an article on Rasmussen College's School of Nursing Blog. "A Crash Course in Patient Safety: 6 Things New...

Recently, William Maples, M.D., Executive Director and Chief Experience officer for The Institute for Healthcare Excellence, and Chief Medical Officer for Professional Research Consultants, Inc. (PRC) contributed an article to Managed Healthcare Executive. "Five ways effective teams transform healthcare" was published on March 15. In the article,...

What is patient experience transparency and why is it important? Who’s providing provider ratings online? Presented by Noel Coleman, President, Connect Healthcare Online ratings sites are both a reality and a real pain point for most healthcare providers. The ratings sites such as HealthGrades and Vitals have statistically invalid...

The aim of adopting electronic health records (EHR) systems, patient portals, mobile apps, wearable devices, even 3-D printing, is to make healthcare more efficient, but are they?  A study in the American Journal of Emergency Medicine found that emergency physicians spent 43 percent of their time entering...

There has been little to no focus on creating an actionable burnout prevention plan.

By Dr. Sandra L. Argenio, MD Twitter | LinkedIn Why wouldn't we want to be healthcare providers? We get to help people. We are generally well-respected and considered the "white hats" by the general population and legislators. We get steady reimbursement and healthcare coverage. So why are there so many reports, studies and articles describing as many as 50% of healthcare providers experiencing "burnout?" Because there has been little to no focus on creating an actionable burnout prevention plan.

Communication at Heart of Patient-Centered Experience

By Laura Bennett, ARNP, CNM Institute for Healthcare Excellence Faculty laura-bennett As a patient caregiver for nearly 20 years, I recently had a role reversal. I entered a hospital for a gynecologic procedure and experienced firsthand a feeling of vulnerability as I entrusted myself to the medical team. Although the outcome of the procedure was satisfactory, I experienced avoidable concern about my care. I was discouraged and frustrated by the lack of respect for me and my input. My concerns about my care stemmed from the attitude of the anesthesiologist and nurse anesthetist.

By James P. Oberman, M.D., F.A.C.S. Institute for Healthcare Excellence Faculty "Detached concern" is no longer enough; in fact, it detracts from a quality patient experience. In Neil Chesanow's recent piece "Patients (and Insurers) to Doctors: More Empathy, Please!" featured in Medscape, Mr. Chesanow makes the following statement: "If you work in...