Patient Experience Symposium

Human-Centered Leadership: Cultivating an Optimal Workplace Culture

Join us in person for the incredible Conference on Monday, Sept. 20th, 2021 from 8:45 a.m. – 9:45 p.m. EST. in Boston, MA

You are also invited to join us from 10:00 – 11:00 a.m. EST for an interactive presentation titled:

Practical Skills for Enhancing Human Connection and Thriving at Work

To register for the event, click below:






































What does the shift from volume to value in Medicare payments actually mean?

Jan Gnida, Director, Patient Experience and Government Surveys  Monday’s announcement that the U.S. Health and Human Services Department (HHS) is changing the way it is reimbursing Medicare providers probably flew comfortably under the radar of most Americans. But, as soon as HHS Secretary Sylvia Mathews Burwell posted the news on, the healthcare community started evaluating its potential impact.