Jennifer Krippner, Chief Experience Officer, The Institute for Healthcare Excellence
“So often we ask our physicians and caregivers to perform at expected levels – seldom giving them the tools to meet those expectations. It’s essential to our success that we give them a common framework and language to help them make connections that can improve the experience of patients and families.”
Jennifer Krippner is a leading expert on patient experience and relationship centered care. Jennifer has more than 20 years of expertise in strategic planning, patient experience, physician development and employee/community engagement. She’s passionate about building connections and relationships.
Prior to her lead role at The Institute for Healthcare Excellence, she was director of physician development and guest relations at Maple Grove Hospital in Minnesota. While there, she led staff-driven patient experience advisory teams and developed projects that directly contributed to consistent top tier performance in key patient and staff satisfaction results.
Jennifer is a fierce advocate for connecting things, concepts and people, seen and unseen, that positively move the patient experience forward. Jennifer stands apart for her personal commitment to helping hospitals and health systems build a culture of excellence that leads to the delivery of exceptional patient-centered care. She is dedicated to guiding a differentiated human experience that optimizes outcomes for patients, individualizing services to address unique needs, and helping to restore joy and purpose to caregivers.
While Jennifer takes great pride in her work, her true north remains her family, friends and relationships she develops. A graduate of the College of St. Benedict, she holds a bachelor’s degree in Liberal Studies/Communications.